We are open for business and shipping orders Worldwide daily. Here's a few bits of info to help you stay up to date during Covid.
The MODE Warehouse is not open to the public, pickups from our warehouse will remain unavailable during Covid as we will continue to practise social distancing and Covid-Safe protocols.
Our team is working harder than ever before to get orders processed, picked, packed and collected by carriers as fast as possible. Currently our order processing time is taking an average of just 0-2 days.
ZERO CONTACT PICK UP
Zero Contact Pick Up of some items may be possible via. an Official MODE Dealer that remains open during Covid. Please contact an Official MODE Dealer for more info.
DOMESTIC SHIPPING TIMES
95% of orders within Australia are arriving within 1-3 days during Covid.
5% of orders within Australia are arriving within 3-10 days during Covid.
INTERNATIONAL SHIPPING TIMES
Below is a table of our usual International Shipping times. We suggest adding 5-10 days to the below table during Covid to allow for shipping delays throughout your orders international journey.
Note: If your country or region is effected by Government restrictions & border closures, state or territory lockdowns, etc. your order may be delayed further.
Domestic orders (within Australia) may be shipped out in two shipments to get you part of your order faster or to reduce the packing and consolidation load on our end. You will not be charged extra for this service however it does mean the second part of your order may be delayed or take a little longer to arrive.
International orders (outside of Australia) will not ship until all items are ready and can be consolidated into a single shipment. This means there may be some delays until all items in a single order are ready to ship together.
CANCELLING AN ORDER
We will not accept nor are required to accept cancellations or refund requests to purchases in accordance with Australian Consumer Law due to, but not limited to the following reasons:
- Due to "Change of Mind"
- Due to finding the same or similar item/s cheaper elsewhere.
- If you missed a sale, discount or didn't enter a promo code.
- If you no longer need the items.
- If the item does not arrive by a certain date that you specify.
In the event that any order is cancelled for any reason MODE reserves the right to charge a 20% restocking fee and/or offer store credits or a store gift card to the value of the cancelled and refunded order.
When your order is placed the MODE Team packs and sends your order as fast as possible in accordance with the above information. Once it has been dispatched from the MODE warehouse your order is handed over to the shipping carrier, our team have no control over how long the shipping process takes, times will vary due to various reasons beyond both MODE and the shipping carriers control, such as Government restrictions or intervention.
It is imperative that you contact the shipping carrier in relation to the tracking or delivery of your item. MODE cannot assist with tracking or providing detailed shipping information regarding your order.
Aus Post 13 76 78
Star Track 13 23 45
DHL Express 13 14 06
DHL Ecommerce 1800 688 280
Couriers Please 1300 361 000
SHIPPING COMPLAINTS & FEEDBACK
When your order is placed our team processes and packs as fast as possible, most orders are dispatched within a few hours of the order being placed.
Due to this reason, we will not accept any complaints for delayed shipping caused by the carrier, they must be lodged directly.
ZERO TOLERANCE ABUSE POLICY
Covid is an evolving situation and things can change daily. Including information, restrictions and intervention from Government or other authorities.
This has effected and put pressure on everyone in some way, from manufacturers, suppliers, shipping and freight companies, customs agents and brokers, post offices, postmen, customers, employees and businesses.
For this reason MODE has adopted a 'Zero Tolerance Abuse' policy.
MODE is committed to the creation of a culture and environment where employees may undertake their duties without fear of abuse or violence.
We are committed to:
- Ownership and responsibility for staff safety.
- Introducing preventative measures to minimise the risk to staff.
- Ensuring that all staff are appropriately trained.
- Reporting and monitoring all incidents.
- Communicating to staff to ensure awareness of policy and procedures.
- Staff support including appropriate support in taking action.
- Public Awareness of our Zero Policy Statement.
Influence how perpetrators should be dealt with. All staff have a vital role to play in protecting themselves, including participation in appropriate training, reporting of incidents and taking appropriate action against perpetrators of abuse or violence. MODE has a responsibility to ensure that appropriate support is given to staff in such instances.