How can we help?
What do you need help with?
How can we help with your order?
What are you looking for?
What can we help with?
Your request has been submitted. Check your email for your reference number — you'll need it for any follow-up.
Something went wrong. Please try again.
Ask the MODE Specialists
Not sure where to start? Tell us about your car and goals — our team will come back with a personalised recommendation within 48 hours.
Check Fitment or Ask a Product Question
Already have a product in mind? Confirm it fits your car or get a quick answer before you order.
Installation or fitment help
Use this form if you've received your order and need step-by-step fitment guidance or have a wiring question.
Order, tracking or delivery enquiry
For order status or delivery issues such as missing tracking, tracking delays, or parcels marked as delivered but not received.
We are open for business 24 hours a day and shipping orders Worldwide daily. Here’s a few bits of info to help you stay up to date during the order process.
Productivity Mode
The MODE Warehouse is not open to the public. Pickups from our warehouse will remain available only to customers with active orders and “Ready to Collect” confirmations. Appointments are only available via our appointment page.
Processing Times
Our team is working hard Mon–Fri to get orders processed, picked, packed and collected by carriers as fast as possible. Currently our order processing time is taking an average of just 0–2 days.
Click & Collect
The MODE Warehouse is not open to the public. Pickups from our warehouse will remain available only to customers with active orders and “Ready to Collect” confirmations. Appointments are only available via our appointment page.
Domestic Shipping Times
97% of orders within Australia are arriving within 1–2 business days.
3% of orders within Australia are arriving within 3–5 business days.
International Shipping Times
Below is a table of our usual International Shipping times.
Partial Orders
Domestic orders (within Australia) may be shipped in two shipments to get you part of your order faster or to reduce the packing and consolidation load on our end. You will not be charged extra for this service, however the second part of your order may take a little longer to arrive.
International orders (outside of Australia) will not ship until all items are ready and can be consolidated into a single shipment. This means there may be some delays until all items in a single order are ready to ship together.
Shipping Delays
When your order is placed the MODE Team packs and sends your order as fast as possible. Once dispatched from the MODE warehouse your order is handed over to the shipping carrier — our team have no control over how long the shipping process takes. Times will vary due to various reasons beyond both MODE and the shipping carrier’s control, such as Government restrictions or intervention.
It is imperative that you contact the shipping carrier directly in relation to the tracking or delivery of your item. MODE cannot assist with tracking or providing detailed shipping information regarding your order.
Aus Post — 13 76 78
Star Track — 13 23 45
DHL Express — 13 14 06
DHL Ecommerce — 1800 688 280
Couriers Please — 1300 361 000
Shipping Complaints & Feedback
When your order is placed our team processes and packs as fast as possible — most orders are dispatched within a few hours. Due to this reason, we will not accept any complaints for delayed shipping caused by the carrier; they must be lodged directly.
Zero Tolerance Abuse Policy
We love cars and we know you do too. For this reason MODE has adopted a ‘Zero Tolerance Abuse’ policy. MODE is committed to the creation of a culture and environment where employees may undertake their duties without fear of abuse or violence.
We are committed to:
- Ownership and responsibility for staff safety
- Introducing preventative measures to minimise the risk to staff
- Ensuring that all staff are appropriately trained
- Reporting and monitoring all incidents
- Communicating to staff to ensure awareness of policy and procedures
- Staff support including appropriate support in taking action
- Public awareness of our Zero Policy Statement
All staff have a vital role to play in protecting themselves, including participation in appropriate training, reporting of incidents and taking appropriate action against perpetrators of abuse or violence.
Customs & Import Duties
All items purchased from the MODE Store are sent as Delivered Duty Unpaid (DDU). This means the seller is responsible for ensuring goods arrive safely to a destination, but the buyer is responsible for import duties. Please check your country’s taxes, VAT & duties before placing an order.
Return to Sender
If an order was placed with an incorrect or old address and the items cannot be successfully delivered, the shipping carrier will (should) return them to us as undeliverable. Our team will contact you to confirm the correct shipping details and arrange re-delivery. Shipping & handling charges will apply.
Track Your Order
Once an order has been dispatched a tracking number will be provided for you to track your item/s. An order will not track until it has been scanned by the shipping carrier — in most cases this will be 0–2 days after your order has been placed but can sometimes take a little longer. We cannot assist with tracking updates within 1–2 days of an order being placed.
Tracking Tool
Use any tracking number from any carrier and search using the tool below.
Still need help? Submit a request below.
Trade Application
Step 1 of 3
For businesses looking to become an official MODE Trade Partner, Dealer, or Stockist. You must have a physical location to apply. Complete the steps below and our team will be in touch.
Tuning & Software Enquiry
Bootmod3 licences, ECU/FEMTO unlocking, flash tunes, and tuning accessories — include your VIN for the fastest response.
Change of mind return
MODE Auto Concepts will accept returns for unused, unopened products in original packaging within 14 days of the ship date for a refund to the original payment method used. The customer is responsible for the return shipping costs and fees. Special order parts are non-refundable. Change of mind returns will be subject to a restocking fee of 20%. View full Policy
Product fault or warranty claim
Use this form for products that have failed in use or to make a warranty claim. Describe the fault clearly and include photos so we can fast-track your claim. Defects must be identified and confirmed by a qualified professional in the relevant field, such as a mechanic, body shop or by MODE, and cannot be determined at the customer's discretion.
Wrong, damaged or incomplete order
Use this form if your order arrived with the wrong item, was damaged in transit, or had something missing. Include photos of the item, packaging, and shipping label before discarding anything. We'll confirm next steps by email.
Edit or change an order
Order changes can only be made before dispatch. We aim to ship same or next business day — please submit this immediately. If your order has already shipped, we may not be able to make changes.
Bulk / Freight Order Enquiry
Use this form to enquire about bulk quantity orders or international freight — include the products and quantities you need.
Sponsor my build / promote MODE products
Step 1 of 2
For creators, builders, race teams, and personalities who want to showcase MODE products properly. Complete both steps so we can qualify the fit quickly and focus on serious proposals.
Want to Sponsor MODE
For brands and businesses interested in sponsoring MODE or our events. Tell us about your brand and what you have in mind.
Become a Partner
For businesses looking to explore a commercial partnership with MODE. Describe your proposal and we'll get back to you.