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15% OFF STOREWIDE Nov 27-30 Used Code 'BLACKOUT'
15% OFF STOREWIDE Nov 27-30 Used Code 'BLACKOUT'

Covid FAQ

We are open for business and shipping orders Worldwide daily. Here's a few bits of info to help you stay up to date during Covid.

COVID-SAFE

The MODE Warehouse is not open to the public, pickups from our warehouse will remain unavailable during Covid as we will continue to practise social distancing and Covid-Safe protocols.

PROCESSING TIMES

Our team is working harder than ever before to get orders processed, picked, packed and collected by carriers as fast as possible. Currently our order processing time is taking an average of just 0-2 days.

ZERO CONTACT PICK UP

Zero Contact Pick Up of some items may be possible via. an Official MODE Dealer that remains open during Covid. Please contact an Official MODE Dealer for more info.

DOMESTIC SHIPPING TIMES

95% of orders within Australia are arriving within 1-3 days during Covid.

5% of orders within Australia are arriving within 3-10 days during Covid.

INTERNATIONAL SHIPPING TIMES

Below is a table of our usual International Shipping times. We suggest adding 5-10 days to the below table during Covid to allow for shipping delays throughout your orders international journey.

Note: If your country or region is effected by Government restrictions & border closures, state or territory lockdowns, etc. your order may be delayed further.

PARTIAL ORDERS

Domestic orders (within Australia) may be shipped out in two shipments to get you part of your order faster or to reduce the packing and consolidation load on our end. You will not be charged extra for this service however it does mean the second part of your order may be delayed or take a little longer to arrive.

International orders (outside of Australia) will not ship until all items are ready and can be consolidated into a single shipment. This means there may be some delays until all items in a single order are ready to ship together.

CANCELLING AN ORDER

We will not accept nor are required to accept cancellations or refund requests to purchases in accordance with Australian Consumer Law due to, but not limited to the following reasons:

  • Due to "Change of Mind"
  • Due to finding the same or similar item/s cheaper elsewhere.
  • If you missed a sale, discount or didn't enter a promo code.
  • If you no longer need the items.
  • If the item does not arrive by a certain date that you specify.

In the event that any order is cancelled for any reason MODE reserves the right to charge a 20% restocking fee and/or offer store credits or a store gift card to the value of the cancelled and refunded order.

SHIPPING DELAYS

When your order is placed the MODE Team packs and sends your order as fast as possible in accordance with the above information. Once it has been dispatched from the MODE warehouse your order is handed over to the shipping carrier, our team have no control over how long the shipping process takes, times will vary due to various reasons beyond both MODE and the shipping carriers control, such as Government restrictions or intervention.

It is imperative that you contact the shipping carrier in relation to the tracking or delivery of your item. MODE cannot assist with tracking or providing detailed shipping information regarding your order.

Aus Post 13 76 78
Star Track 13 23 45
DHL Express 13 14 06
DHL Ecommerce 1800 688 280
Couriers Please 1300 361 000

CUSTOMS & IMPORT DUTIES

All items purchased from the MODE Store are sent as Delivered Duty Unpaid.
Delivered Duty Unpaid (DDU) is an international trade term meaning the seller is responsible for ensuring goods arrive safely to a destination; the buyer is responsible for import duties. Please check with your countries taxes, VAT & duties before placing an order. For further assist please contact us.

RETURN TO SENDER

If an order was placed with an incorrect or old address and the items can not be successfully delivered to you by the shipping carrier they will (should) return to us as undeliverable. Our team will contact you to confirm the correct shipping and contact details and arrange re-delivery of your item. Shipping & handling charges will apply.

TRACK YOUR ORDER

Once an order has been dispatched from the MODE Store a tracking number will be provided for you to track your item/s. An order will not track until it has been scanned by the shipping carrier, in most cases this will be 0-2 days after your order has been placed but at times can take a little longer. We can not assist with tracking updates or information within 1-2 days of orders placed.