We are open for business and shipping orders Worldwide daily. Here's a few bits of info to help you stay up to date during Covid.
The MODE Warehouse is not open to the public, pickups from our warehouse will remain unavailable during Covid as we will continue to practise social distancing and Covid-Safe protocols.
Our team is working harder than ever before to get orders processed, picked, packed and collected by carriers as fast as possible. Currently our order processing time is taking an average of just 0-2 days.
ZERO CONTACT PICK UP
Zero Contact Pick Up of some items may be possible via. an Official MODE Dealer that remains open during Covid. Please contact an Official MODE Dealer for more info.
DOMESTIC SHIPPING TIMES
95% of orders within Australia are arriving within 1-3 days during Covid.
5% of orders within Australia are arriving within 3-10 days during Covid.
INTERNATIONAL SHIPPING TIMES
Below is a table of our usual International Shipping times. We suggest adding 5-10 days to the below table during Covid to allow for shipping delays throughout your orders international journey.
Note: If your country or region is effected by Government restrictions & border closures, state or territory lockdowns, etc. your order may be delayed further.
Domestic orders (within Australia) may be shipped out in two shipments to get you part of your order faster or to reduce the packing and consolidation load on our end. You will not be charged extra for this service however it does mean the second part of your order may be delayed or take a little longer to arrive.
International orders (outside of Australia) will not ship until all items are ready and can be consolidated into a single shipment. This means there may be some delays until all items in a single order are ready to ship together.
CANCELLING AN ORDER
We will not accept nor are required to accept cancellations or refund requests to purchases in accordance with Australian Consumer Law due to, but not limited to the following reasons:
- Due to "Change of Mind"
- Due to finding the same or similar item/s cheaper elsewhere.
- If you missed a sale, discount or didn't enter a promo code.
- If you no longer need the items.
- If the item does not arrive by a certain date that you specify.
In the event that any order is cancelled for any reason MODE reserves the right to charge a 20% restocking fee and/or offer store credits or a store gift card to the value of the cancelled and refunded order.
When your order is placed the MODE Team packs and sends your order as fast as possible in accordance with the above information. Once it has been dispatched from the MODE warehouse your order is handed over to the shipping carrier, our team have no control over how long the shipping process takes, times will vary due to various reasons beyond both MODE and the shipping carriers control, such as Government restrictions or intervention.
It is imperative that you contact the shipping carrier in relation to the tracking or delivery of your item. MODE cannot assist with tracking or providing detailed shipping information regarding your order.